Guest Information


Terms


Standard Terms and Conditions of Temporary Holiday Accommodation

Thank you for booking with Beach Holiday Homes Phillip Island.
The holiday homes that we have are privately owned and in order that we can have these properties available for your enjoyment, it is important that we protect owners for incidents that can occur. Please read carefully the following Terms and Conditions of your Holiday Rental. These conditions are an agreement between parties. Any infringement permits the Agent or Owner to refuse a key, amend the rental and/or terminate the tenancy without refund. Variances can be agreed on but only by arrangement with the Agent or Owner in writing.

Booking Form


The booking form must be completed by the guest requesting to book a property. The booking form gives general details about the guest and contact details in case of an emergency.
Beside each property there is a book now button and this is where you fill out the booking form.

House Rules


Below are a few guest rules to make your stay as smooth as possible.

  • Please take note of the bin night roster and leave bins out on the appropriate evening.
  • To avoid excess cleaning charges, guests are required to leave the property as they found it, including emptying the dishwasher, and leaving the BBQ clean. your time, however, please be mindful of your neighbours and your noise level as you may be in a residential area.
  • Any required maintenance or issues, please contact Dianne from Beach Holiday Homes Phillip Island after arriving so we can resolve the issue within a reasonable time frame.
  • For security reasons, visitors of guests are not to stay at the property without prior consent.
  • No glassware is to be used near pools or spas.
  • Smoking is not permitted inside any of our properties; please dispose of your butts appropriately.
  • Please see the Terms and Conditions for more information.

Thank you for choosing Beach Holiday Homes Phillip Island for your holiday. We hope you enjoy your stay with us in this lovely area.

Feedback


The most important way we improve our services is learning about your experience through feedback from you, our Guests and
Clients.

There's a number of ways you can leave feedback - by phone or email. You may also leave us, or the home you stayed in, a review or a testimonial on Airbnb, Stayz, Trip Advisor, Booking.com and social media platforms.
Don't forget to like us on Facebook because we love to hear from you, before, during and after your stay.

Thank you from Dianne at Beach Holiday Homes Phillip Island

FAQs


Q?

Where do I find accommodation?

A.

Visit our website at www.holidayhomesphillipisland.com.au then enter your requirements and click search or book or make an enquiry on www.airbnb.com.au or www.stayz.com.au and make an enquiry.

Q?

How do I make a booking request?

A.

Follow the prompts on the Accommodation search, enter all your your details and proceed to the end and click 'confirm booking'. You will then see a message saying thank you for requesting a booking. When the request is confirmed, you will receive a confirmation email and a phone call from Dianne. Payment is to follow.

Q?

When you make an enquiry what do you have to do?

A.

You will receive by email the terms and conditions and these need to be signed before your booking is accepted. As well as this you need to send a copy of your driver’s license to Holiday homes Phillip Island. Once received your deposit is to be paid.

Q?

When I book do I have to pay a deposit?

A.

Yes, 50% at the time of a confirmed booking.

Q?

When do I have to pay the balance of my tariff?

A.

28 days prior to your arrival date.

Q?

When do I have to pay the security deposit?

A.

28 days prior to your arrival date

Q?

What do your receive after you have booked a holiday homes?

A.

When your booking has been confirmed after the deposit has been paid you will receive the terms and conditions

Q?

When is Check-in time?

A.

Check-in is after 2pm, unless another time has been agreed by management – Holiday homes Phillip Island

Q?

When is Check-out time?

A.

Check-out is at 10am, unless another time has been agreed by management – holiday Homes Phillip Island

Q?

How do I access the property?

A.

The day before arrival date Dianne from Holiday homes Phillip Island will contact you by phone and discuss all about the property and on the day of arrival you will receive an SMS with the key code to access the keys for the property.

Q?

Where do I collect the keys from?

A.

The keys are in the key box at the property.

Q?

What should we bring?

A.

Holiday Homes do not provide linen; therefore, you will need to bring sheets, pillow covers, bath towels, tea towels and beach towels. Alternatively, we can arrange linen hire at a cost for you. Also, you will need to bring perishables like dishwashing liquid, toiletries and toilet paper, etc.

Q?

Do we have to clean properties before we leave?

A.

It is stated in the Terms and Conditions that it is required that the Guest leave the property in the way it was received, in a clean and tidy manner upon departure. This includes washing dishes, emptying the dishwasher, cleaning the BBQ, sweeping the floor and taking all rubbish out of the house and putting the bins out on the curb for collection. This is to avoid excess cleaning cost

Q?

Are pets allowed inside pet friendly properties?

A.

Holiday Homes will either be pet friendly or not. Some properties prefer pets outside only whilst others agree to pets inside. See Terms and Conditions about pets.

Things to Do


Phillip Island is a natural wonderland, located an easy 90 minute drive south-east of Melbourne. Phillips Island boasts breathtaking beauty with rugged coastline, idyllic beaches and native encounters. Famous as the home of the Little Penguins as well as Koalas, Seals, Shearwater Birds, Swamp wallabies and the most spectacular Grand Prix Circuit in the world. Phillip Island offers the chance to immerse yourself in nature, get up close to wildlife, to relax and unwind, to enjoy fine local produce and to explore and discover the beautiful coastlines and expansive world class surf beaches. Phillip Island offers enough fun, interactive and stimulating adventures to create a lifetime of family holiday memories. There is something for all ages and interests.

Tours: https://www.diannesventuretours.com.au
Penguin Transfers: https://www.diannesventuretours.com.au
Events: Activities: Eat & Drink: https://www.visitphillipisland.com.au
Penguins: https://www.penguins.org.au
Phillip Island Nature Park: https://www.penguins.org.au/